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Walkin @ Cognizant BPO Chennai for Voice process on 23-Jan-10

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Experience :  0 - 4 Years

Location :   Chennai

Education :  UG - Any Graduate - Any Specialization
 
PG - M.A - Any Specialization,M.Com - Commerce,MBA/PGDM - Any Specialization

Industry Type :  BPO/ITES

Role: Associate/Sr. Associate -(NonTechnical)

Functional Area :  ITES/BPO/KPO, Customer Service, Ops.
 
Job Description

• 0-48 months of customer service experience in an international BPO - Voice

• Excellent verbal communication (High end voice)

• 10+2+3/4 year education pattern is compulsory

• Willingness to work in night shifts is mandatory
 
Desired Candidate Profile

-Identify Order Fallout reasons and call customers / service providers and/or

Internal Support Groups to repair the Order Exception

-Identify billing related issues and explain adequately the reasons for the same

-Manage customer inquiries and provide end to end resolution with regard to his

Order

-Verbally demonstrate the features and benefits of products and services and

information concisely, accurately and in an enthusiastic manner

-Customer retention on inbound/Outbound calls by offering alternative solutions for

 customers who wish to cancel their order

- Ensure a proactive, friendly and knowledgeable approach is maintained at all times

 resulting in high levels of customer care and service commensurate with company

standards

-Target driven process

24*7; Associate should be willing to work in Night Shift & Weekends as per the

Business Requirement.

Note :

Candidates who have been interviewed over the last 6 months are not eligible to apply

Candidates applying for the above mentioned position must carry originals and 1 set

of photocopies of the following documents:

• Education certificates (10+2+3)

• Relieving letters from all previous employers

• Last drawn payslip

• 1 Residence proof

• 3 Passport size colour photographs

Venue :
             Cognizant BPO,
             #1, Veeranam road,
             Perungudi Bypass,
             Perungudi
             Chennai - 96

Land Mark : Near Taramani railway station

Interview Date: 23-Jan-10

Interview Time : 10.00am - 12.30pm

Keywords :  BPO, Voice process, call center