Application Engineer JobsCafe.com Experience : 3 - 7 Years
Location : Chennai
Industry Type : IT-Software/ Software Services
Role: Software Developer
Functional Area : Application Programming, Maintenance
Job DescriptionThe Digital Media Technology group builds unique and exciting digital products and
responsible for Amazon Kindle, Digital Video, Music and Digital Text products. We
build an eclectic set of rich media ingestion technologies, platforms and processes
and taking what's possible with digital media to the next level.
Digital Application Engineering (AE) team is a key component of Amazon Digital Media
Technology with the following Charter
• AE is a shared services organization responsible for providing multi-faceted
application engineering services to multiple Digital product development teams.
• developing Tools, applications, code improvements and scripts to resolve
operational burden of support engineers and Operations
• Support engineering and troubleshooting on issues related to the digital platform
services and content for various products
• Interface with content acquisition, content providers, operations and technical
teams to ensure content delivery as per service level agreements
• Production Builds, Tools, and Configuration Management for software product
releases and successful deployments.
Role Definition
This job requires you to constantly hit the ground running and your ability to learn
quickly and work on disparate and overlapping tasks will define your success. Some of
the key job functions of the support engineer are:
• Provide engineering support of our incoming tickets, including extensive
troubleshooting and debugging, with responsibilities covering multiple product lines.
• Work on maintenance driven coding projects, primarily in Perl or shell scripts, web
technologies, and Java based projects.
• Read and understand complex application code and make code fixes to resolve support
issues
• Software deployment support in staging and production environments.
• Develop tools to aid operations and maintenance.
• System and Support status reporting.
• Ownership of one or more Digital products or components.
• Customer notification and workflow co-ordination and follow-up to maintain service
level agreements.
• Work with Seattle engineering team for handing-off or taking over active support
issues and to create a team specific knowledge base and skill set.
Desired Candidate ProfileRequired Technical Skills
• B.S. in Computer Science or a related field.
• 2+ years overall development/technical support experience.
• Proven track record in working on enterprise level large scale n-tier applications
• Development Experience in Java or open source based technologies. Understanding of
XML/SOAP, web services, web application development, and industry-standard commerce
systems.
• Demonstrated experience in Perl or shell scripts, a sound understanding of web
technologies.
• Detailed knowledge of the UNIX/Linux operating system and tools
• Proven ability to troubleshoot and identify the root cause of issues in complex
Enterprise Level applications.
• Demonstrated skill and passion for problem solving and operational excellence.
Required Soft Skills
• BIG PICTURE: solve problems at their root, stepping back to understand the broader context
• PROACTIVE: You display energy and initiative in solving problems. You follow all
possible avenues to get the job done.
• ADAPTABLE: You undertake a variety of tasks willingly. You switch from complex to
routine tasks when required. You adapt quickly to new technologies and products. You
work effectively with a variety of personalities and work styles.
• HANDLING STRESS: Ability to retain composure under stressful conditions,
communicates effectively with a wide array of individuals at Amazon, and gets the
right things done.
• QUALITY: You demonstrate appropriate quality and thoroughness.
• INTEGRITY: You act with personal integrity at all times.
• PROFESSIONAL: You work within your team’s process. You confront problems (even when
outside your own domain), propose solutions, take ownership through to resolution or
ensure a clear hand-off. You have a positive, can-do approach to work.
Keywords : script, java
If you meet the above mentioned criteria, apply online
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