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Walkin Interviews on 28 th & 29th Jan 2010 between 10.00 am - 12.00 pmJobsCafe.com Experience : 0 - 2 Years
Location : Kolkata
Education : UG - Any Graduate - Any Specialization
PG - Post Graduation Not Required
Industry Type : Banking/Financial Services/Broking
Role: Associate/Sr. Associate -(NonTechnical)
Functional Area : ITES/BPO/KPO, Customer Service, Ops.
Job DescriptionBe well acquainted with all the products and services of the bank
To comprehend complex problems and ensure approriate resolution
To observe trends in complaints and customer feedback and constantly intoduce changes
and enhancements in the delivery
Desired Candidate ProfileExperience in handling Customer Complaints
Interact with branches to take feedback and resolve issues
To take quick and sound decisions.
Ensure resource and operational efficiency.
Analyse frequent complaints and do Root Cause Analysis
MIS and Report
Keywords : Excellent Communication Skills, Customer service, BPO,
If you meet the above mentioned criteria, apply online
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HSBC Freshers Walkin Jan 28 - 29