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Desktop/Laptop Corporate Support Openings in Dell India(Day Shift)

JobsCafe.com
Experience :  2 - 4 Years

Location :   Bengaluru/Bangalore

Industry Type :  IT-Hardware & Networking

Role: Associate/Sr. Associate -(Technical)

Functional Area :  ITES/BPO/KPO, Customer Service, Ops.
 
Job Description

Job Description:
 
Responsible for providing telephone/email/chat Support for Commercial Business

segment - diagnostic technical support of Client Products - Desktop, Laptop and

workstation and various software applications (Windows, LINUX)

Answers questions about installation, operation, configuration, customization,

performance, and usage of assigned products i.e. END TO END HARDWARE

Business Compliance - Verifies warranty , Data Integrity , entitlement and

determines appropriate action

Applies diagnostic techniques to identify problems, investigate causes and recommend

 solutions to correct failures

Documentation of the problems to support solution database for diagnostics and

solution implementation. - END TO END CASE MANAGEMENT

Inbound & Out Bound Call / email 

Client Support - Core Hardware technologies Desk Top & Laptop , Basic , RAID

TECHNOLOGIES, INTEL x86 technology , Architecture Knowledge, Network CONCEPTS,FIBRE

TECHNOLOGIES

Third Party Vendor ( Hardware / Software - Intel , Adobe , MS ) Colabrative Support

Desired Candidate Profile

Job Description:
 
Responsible for providing telephone/email/chat Support for Commercial Business

segment - diagnostic technical support of Client Products - Desktop, Laptop and

workstation and various software applications (Windows, LINUX)

Answers questions about installation, operation, configuration, customization,

performance, and usage of assigned products i.e. END TO END HARDWARE

Business Compliance - Verifies warranty , Data Integrity , entitlement and

determines appropriate action

Applies diagnostic techniques to identify problems, investigate causes and recommend

solutions to correct failures

Documentation of the problems to support solution database for diagnostics and

solution implementation. - END TO END CASE MANAGEMENT

Inbound & Out Bound Call / email

Client Support - Core Hardware technologies Desk Top & Laptop , Basic , RAID

TECHNOLOGIES, INTEL x86 technology , Architecture Knowledge, Network CONCEPTS,FIBRE

TECHNOLOGIES

Third Party Vendor ( Hardware / Software - Intel , Adobe , MS ) Colabrative Support

Candidate Profile:
 
Provide First-level Technical Support on hardcore operational or maintenance of PC

computers and /or peripherals using available tools.

Should have worked on Laptops, Desktops or Work station.

Graduation Must

MCSE, A+ Certificate, CCNA etc Certification would be an added advantage.

Keywords :  Desktop Support, Laptop Support, Workstation Support


If you meet the above mentioned criteria, apply online

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