DELL HIRING FOR DAY SHIFT Walkin N MEET : SUBIN SUNDAR 9845264904 JobsCafe.com Experience : 0 - 4 Years
Location : Bengaluru/Bangalore
Education : UG - Any Graduate - Any Specialization,Graduation Not Required
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type : BPO/ITES
Role: Associate/Sr. Associate -(Technical)
Functional Area : ITES/BPO/KPO, Customer Service, Ops.
Desired Candidate ProfileProcess: Technical Support (Voice process)
Shift: DAY SHIFT
Key Skills:
Flawless Communication skills
Qualification and Experience Required:
Bachelor Degree with 0-4 yrs of Exp (BE < 65%)
PG with 1+yrs of call centre experience
Undergraduates with 2yrs of Exp/ Undergraduates with 1yr of International Call
Centre Exp
Job DescriptionProvide First - level Technical Support on basic operational or maintenance of
personal computers and /or peripherals using available tools.
Guide customer troubleshooting efforts to identify products that have Customer
Issues and issue service calls in accordance with guidelines.
Escalate problems when unable to resolve customer issues.
Log and sufficiently document all contacts with customers in designated tools.
Identify and provide input on unique or recurring customer problems.
Be a champion of Dell specific tools, Customer Care Procedures. Provide Dell
Solution Network feedback at all times.
If the position interests you call me on 9845264904
Keywords : TECHNICAL SUPPORT , VOICE PROCESS, CALL CENTRE, LAPTOP SUPPORT, TECHNICAL
SUPPORT, VOICE PROCESS, CALL CENTRE, LAPTOP SUPPORT, TSR, TSA, TSE, Tech Support,
TECHNICAL SUPPORT SPECIALIST, TECHNICAL SUPPORT ANALYST, TECH SUPPORT
If you meet the above mentioned criteria, apply online
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