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Customer Care Officer


JobsCafe.com
Experience :  0 - 4 Years

Location :   Gurgaon

Education :  UG - Any Graduate - Any Specialization

PG - Post Graduation Not Required

Industry Type :  BPO/ITES

Role: Associate/Sr. Associate -(NonTechnical)

Functional Area :  ITES/BPO/KPO, Customer Service, Ops.

Desired Candidate Profile

 -Candiate should be a Graduate; (10+2+3)

-Excellent Communication Skills

-Knowledge of basic computer operations.

-Flexible with rotational shifts and 24/7 work environment.

-Courteous with strong customer service orientation

NOTE:

Interested and eligible candidates can call Shailja on 9999677762 or Garima on

9999111942 between 1 to 7 pm Monday to Saturday.

Or directly Walkin for the interview at following venues between 12 - 5 pm Monday to

Sunday.

Venue

GURGAON: DLF Atria Jacaranda Marg,
DLF City, Phase-II
CONNAUGHT PLACE: 1202,
Akashdeep Building,
Barakhamba Road
Near Metro Station)
PITAM PURA: 404,
B-09 ITL Twin Tower,
Netaji Subhash Place,
Near Bikanerwala

Note: Freshers can also apply.

Applicants should carry 2 copies of the resume, 3 passport size photographs and all the

original certificates for education and employment at the time of the interview.

PLEASE MENTION SHAILJA(HR) ON THE TOP OF YOUR RESUME.

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Job Description

-Greet customers in a courteous, friendly, and professional manner using agreed upon

procedures.

-Listen attentively to customer needs and concerns; demonstrate empathy.

-Clarify customer requirements; probe for and confirm understanding of requirements or

problem.

-Meet customer requirements through first contact resolution.

-Confirm customer understanding of the solution and provide additional customer

education as needed.

-Prepare complete and accurate work and update customer file.

Keywords :  Customer care officer, Customer Care Executive, Customer Support, CCE,CCO,

Customer Care