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Experience :  0 - 2 Years
 
Location :   Pune

Education :  UG - B.A - Any Specialization,B.Arch - Architecture,B.B.A - Management,B.Com

- Commerce,B.Ed - Education,B.Pharma - Pharmacy,B.Sc - Any Specialization,BCA -
 
Computers,BDS - Dentistry,BHM - Hotel Management,BVSC - Veterinary Science,LLB -

Law,MBBS - Medicine

PG - Post Graduation Not Required

Industry Type :  BPO/ITES

Role: Associate/Sr. Associate -(NonTechnical)

Functional Area :  ITES/BPO/KPO, Customer Service, Ops.

Desired Candidate Profile

Eligibility Criteria:

Age: 18 to 45 years

Education :  UNDERGRADUATES/ GRADUATES

BE/BTECH/MCA/PGDCA/MBA NEED NOT APPLY

Experience :  FRESHERS can also apply

PROCESS DETAILS: VOICE, SEMI-VOICE & NON-VOICE Process involving NIGHT SHIFTS as work hours.

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Incase you fulfill the above criteria kindly walk in to one of the addresses mentioned below between 12PM and 6PM:

Venue:

Wipro BPO (Monday to Friday)
Plot No. 2
Phase 1
Rajiv Gandhi Infotech Park
Next to Infosys BPO
Hinjewadi
Pune-411057

Venue

Wipro BPO (Monday to Saturday)
FC Annex, 1215, Shivajinagar,
Landmark: Lane opposite Fergusson College Gate 2
Lane adjacent to Hotel Savera
Next to TATA CAPITAL

Documents to be carried for the interview:

2 passport size photographs in color

2 printed copies of your resume

1 photo identity proof (original + photocopy)

CANDIDATES WHO HAVE APPLIED IN THE LAST 1 MONTH NEED NOT APPLY
 
Job Description

Responsible for customer service turnaround within set time frames.

• Minimize customer dissonance, optimize charge out and cost per transaction.

• Monitor customer satisfaction levels and participate in developing improvement plans.

• Maintain customer and vendor databases.

• Implementation of new negotiated facilities services and programs.

• Ensure accurate documentation of customer profiles.

• Handle written customer correspondence on behalf of operations.

• Communicate with operations staff on client issues, policy change etc.

Keywords :  CSA, CSO, CSE, CSR, CCA, CCO, ASSOCIATE, CALL CENTRE, BPO, NON - VOICE, INTERNATIONAL BPO, OUTBOUND, NIGHT SHIFT, CREDIT CARD