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Technical Support Officer

JobsCafe.com
Experience:0 - 3 Years

Location:Gurgaon

Education:UG - Any Graduate - Any Specialization

PG - Post Graduation Not Required

Industry Type:BPO/ITES

Role:Associate/Sr. Associate -(Technical)

Functional Area:ITES/BPO/KPO, Customer Service, Ops.

Desired Candidate Profile

Candiate should be a Graduate; (10+2+3)

-Excellent Communication Skills

-Knowledge of basic computer operations, internet service providers(ISP) and Dial-Up Connections

-Flexible with rotational shifts and 24/7 work environment.

-Courteous with strong customer service orientation

Interested and Eligible candidates can call Shailja on 9999677762 or Garima on

9999111942 between 1 to 7 pm Monday to Saturday to get an interview scheduled.
 
Or Walkin directly at the following venues for interview between 12PM to 5PM Sunday to Saturday :

Venue

GURGAON: DLF Atria Jacaranda Marg,
DLF City, Phase-II

CONNAUGHT PLACE:
1202, Akashdeep Building,
Barakhamba Road (Near Metro Station)

PITAM PURA:
404, B-09 ITL Twin Tower,
Netaji Subhash Place,
Near Bikanerwala

Applicants should carry 2 copies of the resume, 3 passport size photographs and all the original certificates for education and employment at the time of the interview.

PLEASE MENTION SHAILJA(HR) ON THE TOP OF YOUR RESUME.
 
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Job Description

-Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.

-Listen attentively to customer needs and concerns; demonstrate empathy.

-Clarify customer requirements; probe for and confirm understanding of requirements or problem.

-Meet customer requirements through first contact resolution.

-Confirm customer understanding of the solution and provide additional customer education as needed.

-Prepare complete and accurate work and update customer file.

Keywords :  Technical Support Officer, Technical Support Executive