Designation Transition Process Lead JobsCafe.com Job Description BUSINESS ENVIRONMENT
Hewlett-Packard is a Fortune 20 corporation which provides technology solutions to consumers, businesses and institutions globally. HP's offerings span IT infrastructure, personal computing and access devices as well as, global services and other hardware and electronics products.
HP has been sharpening its focus on improving operational efficiency and effectiveness within the company and considers this to be one of the strategic priorities to drive competitiveness across all of its businesses. The Corporate Administration & Shared Services organization (CA&SS) is charged with driving these optimization strategies for all Administrative and Global Shared Services.
HP's GBS (Global Business Services) division is leading one of the key corporate strategic initiatives. The Transformation organization, under GBS, owns functions such as Transition, transformation and global quality. This organization is looking for exceptionally talented individuals who will become part of the all-star transition team heading up this unique effort within HP.
JOB DESCRIPTION
The GBS Transition Process Lead is responsible for designing, implementing and supporting all solutions and processes as part of transition of new processes in the GBS Organization.
He/ she will be responsible for
* Pre Transition- Project Scope Identification / Scoping support
* End-to-End Business Model Mapping
* Provide Process Solution : HC/ Workflow / Systems / Others
* Providing critical Process support during transition of all business processes, help in designing efficient ,Six Sigma processes, standardizing and reinventing As Is processes for more futuristic To be state.
* Improving and standardizing implementation methodologies & customer interface touch points, Partnership management with critical biz partners
* Workflow and Document management Solutions -Product management ,and program management including Implementation support
* Process Stabilization Support (In case of escalations / critical projects)
Another key responsibility will be Customer Consulting:
* Consulting with internal customers to document their current E2E processes
* Consult with internal customers to identify Best-Shoring opportunities and provide a lead to the GBS CM and ADM
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Skills requirement
* Customer centric. Strive for quality in service delivery to our customers
* Experienced in managing conflicts
* Consulting and advisory skills
* Able to work on an unstructured environment and bring structure to a problem, synthesize issues.
* Process driven, able to improve the profitability and processes within transition.
* Ability to work effectively in diverse, foreign, virtual and multi-cultural environments.
* Strong verbal and written communication skills
* Familiarity with the HP BPO processes will be an advantage.
Industry Experience
* Several years of experience in the Consulting industry
* Outsourcing expertise
* Project management experience
Experience and Education
* Expert in one or more of the following function: HR, Order Management, Procurement, Supply Change, Finance and Accounting, and Relationship management / Customer facing at all levels of the client organization
* Working in complex project environments
* Master's degree in Business, Finance, Accounting, Engineering or related field.
* 14-15 years of work experience of which at least 6 years in consulting/ outsourcing/ solution development roles
* Minimum of 5 years of project management expreience - PMP certification is necessary.
* Managing process consulting during transitions in BPO/BPO like environment.
* Exposure to Six Sigma and related quality concepts,BPM, industrial engineering etc
* Implementation of standard tools/applications on a global level and of working with diverse partners.
* Experience using Metastar Provision
* Analysis of business requirements and identifying improvement opportunities in the existing business processes and for identification and implementation of technology based automation solutions
Experience 1 - 6 Years
Industry Type IT-Hardware & Networking
Role Accounts Exec./Accountant
Functional Area Accounts, Finance, Tax, CS, Audit
Location Bengaluru/Bangalore
Keywords Transition Process Lead
If you meet the above mentioned criteria, apply online
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