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Technical Support Associate
 
JobsCafe.com
Job Description
   
Walkin Interviews for Technical Support Associates @ Hyderabad for Chennai work location

• Interact with International Customers.

• Provide remote Technical support on implementation of technology using various networking products & applications and resolve product related issues through research and troubleshooting.

• To troubleshoot every case (including backlog) assigned and drive towards positive resolution thereby to achieve customer satisfaction.

• Debugging hardware & software system level problems in a multi-vendor multi-protocol network environment.

• Evaluate the scope for timely escalation and ensure that customer problems are addressed as per the priority.

• Document all communication with the customer.
Desired Profile

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Desired Profile:

Primary Skills:-

• Sound knowledge and troubleshooting skills for ISP Process

• IP addressing and sub netting, Routing concepts, VLSM/CIDR

• Working knowledge of security technologies (firewall, VPN, Intrusion Detection, SSL)

Essentials:

• 1-3 years of relevant experience

• Should be willing to relocate to Chennai

• Should have experience in configuration and troubleshooting from ISP process

• The ideal candidate will be an Engineer, who is a self-starter, with excellent interpersonal, communication, documentation, problem solving and troubleshooting skills.

• Quality focus, result & goal orientation in a group situation and commitment to customer delight are a must.

• Sound fundamentals and in-depth knowledge of Networking Concepts

• Should be flexible to work in international time zones “(24/7 Support)”

Interview Date: 27-Feb-2010

Timing: 11:00 AM – 1:00 PM

Venue:

Cognizant Technology Solutions India Pvt Ltd.
1st Floor, DLF Building
Opp to Old CMC Office

Gachibowli
 
Experience   1 - 3 Years

Industry Type   BPO/ITES

Role   Associate/Sr. Associate -(Technical)

Functional Area    ITES/BPO/KPO, Customer Service, Ops.

Education   UG - Any Graduate - Any Specialization,Graduation Not Required

PG - Any PG Course - Any Specialization,Post Graduation Not Required

Location   Chennai

Keywords   Technical Support Process, Tech support, Voice process