DELL HIRING TECHNICAL SUPPORT EXECUTIVES FOR LAPTOP SUPPORT(VOICE)JobsCafe.com Experience:0 - 5 Years
Location:Bengaluru/Bangalore
Industry Type:BPO/ITES
Role:Associate/Sr. Associate -(Technical)
Functional Area:ITES/BPO/KPO, Customer Service, Ops.
Post your Resume in Shine for more Matching Jobs - Click here to Register Today!Desired Candidate ProfileProcess: Technical Support / Sales/ Customer care (Voice process)
Process: US/ UK/ CANADIAN
Key Skills:
Flawless Communication skills and Good Hardware and Networking Knowledge.
Qualification and Experience Required:
Bachelor Degree with 0-4 yrs of Exp (BE < 65%)
PG with 1+yrs of call centre experience
Undergraduates with 2yrs of any Exp/ Undergraduates with 1yr of International Call Centre Exp
Job DescriptionProvide First - level Technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
Escalate problems when unable to resolve customer issues.
Identify and provide input on unique or recurring customer problems.
Be a champion of Dell specific tools, Customer Care Procedures. Provide Dell Solution Network feedback at all times.
Be a part of B2B process and be a specialist in that.
Keywords : tTECHNICAL SUPPORT , VOICE PROCESS, CALL CENTRE, LAPTOP SUPPORT, TECHNICAL SUPPORT, VOICE PROCESS, CALL CENTRE, LAPTOP SUPPORT, TSR, TSA, TSE, Tech Support, TECHNICAL SUPPORT SPECIALIST, TECHNICAL SUPPORT ANALYST, TECH SUPPORT,HARDWARE AND NETWORKING
If you meet the above mentioned criteria, apply online
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