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Technical Support executives /Service Desk Analysts/Help Desk-Voice
 
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Job Description   

Job Summary:

1. Knowledge/exposure on ticketing tools like Remedy, Siebel, Clarify, CA helpdesk, VNC, ControlF1, Dame Ware, Net meeting, Microsoft Share point etc

2. Good communication skills and customer management experience

3. Work experience with clients outside India or in onsite roles.

4. Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision

5. Willing to work in 24x7 environment

6. Troubleshooting skills on desktop and shrink-wrapped applications(MS office, Adobe etc)

7. Troubleshooting skills on VPN connectivity, dial up , wireless routers

8. Knowledge on active directory, domain controllers etc

9. Exposure to password reset tools

10. Troubleshooting experience using remote control tools

11. Trouble shooting skills and experience in handling Exchange (outlook)/Lotus Notes environment.

Interview Date : 6th March 2010- Saturday

Interview Timings : 9:30AM-2:00PM (Registration closes @ 12:00 PM)

Contact Person : Munazeera

Work Location :   Bangalore

Working Hours: 24/7 Rotational Shifts

Please carry a Printout of this Mail for the interview.

Venue:

Cognizant Technology Solutions
65/2, Bagmane Tech Park,
C.V Raman Nagar
Bangalore – 560093

Landmark: Adjacent to LRDE

(5th Floor – IT Infrastructure Services)

Education :  

Minimum 15Yrs/16 Yrs Of Regular (Academic) Education, 10[SSLC]+2+PUC+3 or 4 [Bachelors]

OR 13 Yrs of Regular Education 10[SSLC]+3-Technical Diploma from State Board of technical education

Arts Graduates are not eligible.

If this Career Opportunity interests you and you have the prerequisites for this opportunity,

Revert immediately with your updated Resume to

Please refer your friends as well.

NOTE: Please carry the following documents:

2 Copies of your updated resume

Photo Copy of All the Educational Certificates/ Mark Sheets

Photo Copy of Relieving letters of all previous companies and the offer Letter of the present Company.

Photo Copy of Current employers offer break up and current company’s last three months payslips

Photo Copy of Any Government photo ID (Driving License/PAN card/Passport, etc)

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Desired Profile
   
Experience in International Calling- Technical Support-Voice Support

Experience   1 - 4 Years

Industry Type   IT-Hardware & Networking

Role   Associate/Sr. Associate -(Technical)

Functional Area    ITES/BPO/KPO, Customer Service, Ops.

Education   UG - Any Graduate - Any Specialization,Graduation Not Required

PG - Any PG Course - Any Specialization,Post Graduation Not Required

Location   Bengaluru/Bangalore

Keywords   Technical Support executive,Service Desk Analysts,Help Desk,Voice

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