: Saki Naka - Andheri EastJobsCafe.com Purpose of Job
To ensure that clients are assisted, educated and guided with regards to the hospitalisation process, information regarding claims is readily provided, co-ordination with providers to render clients with services as per understanding with the company and achieve the goals set for the department.
Job Components
Your major job responsibilities will include the following activities:
- To effectively handle customer calls and thereby provide complete and correct resolution.
- To provide a first time and quick resolution.
- To learn the internal software's and process completely and entirely to provide accurate information to the customers.
- To abide by the policy and procedures of the organization
- To effectively work as a team member and should be a good team player.
- Focus, Dedication and Intensity towards deriving customer satisfaction is an absolute requisite.
Competencies and Best Practices for High Performers
Post your Resume in Shine for more Matching Jobs - Click here to Register Today!Integrity and Compliance: Can be relied upon to act ethically, to safeguard confidential information and to adhere to UnitedHealthcare's Code of Conduct and all legal and regulatory requirements.
RelationshipBuilding: Networks outside and inside the organization and build positive strategic relationships with key individuals and groups.
Conscientiousness and Reliability: Maintains a high level of work quality, focuses on detail, and is dependable in meeting commitments and fulfilling obligations.
Service Orientation: Ability and willingness to calmly and effectively assist customers and represent UnitedHealthcare in a professional manner at all times.
Teamwork: Ability and willingness to work toward team objectives and work well with others.
Open mindedness and willingness to learn and accept constructive criticism.
1. Excellent oral and written communication skills in English.
2. Age between 21 and 26 years.
3. BPO Inbound call handling experience is a must - Non-Technical Process, Domestic / International.
4. Candidate should be a Graduate or an equivalent in any stream.
5. Candidates appearing / re-appearing for the third year exams will not be preferred.
6. Good working knowledge of Word, Excel and Outlook or other mail systems.
7. There should not be more than 3 months of break in between jobs.
8. Willingness to work in rotating shifts including night shifts (A week or two in a month depending upon the occupancy of agents. The employee would be paid INR100 per working day for travelling + INR 50 per working day as a meal allowance. Total - INR 150 per working day - for days in which the employee is working in the night shift).
9. Enthusiastic, dedicated individual with excellent interpersonal skills and at least 1 year of work experience.
10. Self motivated individual with pleasing outgoing personality with a go-getter attitude.
11. Willingness to stretch beyond shift hours and in different shift timing
12. Should be willing to work on a Saturday, Sunday and during festive occasions, as per the roster.
13. Candidates with TPA industry experience will be an added advantage.
14. Candidates with 'Nursing Degree' will be an added advantage.
15. If experienced, there should not be any track record of excessive 'leaves / absenteeism' or the reason of leaving the job should not be due to the leave factor / integrity or disciplinary issues.
16. Preferably a male candidate.
17. Candidate should be residing not beyond Borivali, Thane & Airoli.
Job Category: call Centre, BPO, Customer Service
Job Location : Mumbai
Job Experience : 0 - 2 yrs
If you meet the above mentioned criteria, apply online
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