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Technical Support Executive Openings in DELL Contact :Subin 9845264904

JobsCafe.com
Experience:0 - 3 Years

Location:Bengaluru/Bangalore

Industry Type:BPO/ITES

Role:Associate/Sr. Associate -(Technical)

Functional Area:ITES/BPO/KPO, Customer Service, Ops.

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Desired Candidate Profile

Process: Technical Support / Sales/ Customer care (Voice process)

Shift: US Shift

Key Skills:

Flawless Communication skills and Good Accounting and Financial Knowledge.

Qualification and Experience Required:

Bachelor Degree with 0-4 yrs of Exp (BE < 65%)

PG with 1+yrs of call centre experience

Undergraduates with 2yrs of Exp/ Undergraduates with 1yr of International Call Centre Exp

Job Description

Provide First - level Technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
Escalate problems when unable to resolve customer issues.
Log and sufficiently document all contacts with customers in designated tools.
Identify and provide input on unique or recurring customer problems.
Be a champion of Dell specific tools, Customer Care Procedures. Provide Dell Solution Network feedback at all times.

Keywords :  tTECHNICAL SUPPORT , VOICE PROCESS, CALL CENTRE, LAPTOP SUPPORT, TECHNICAL SUPPORT, VOICE PROCESS, CALL CENTRE, LAPTOP SUPPORT, TSR, TSA, TSE, Tech Support, TECHNICAL SUPPORT SPECIALIST, TECHNICAL SUPPORT ANALYST, TECH SUPPORT


If you meet the above mentioned criteria, apply online

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