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Tech Supp. (Voice USShift) Opennings in Dell ! Call Lingesh 9611100662

JobsCafe.com
Experience:0 - 3 Years
 
Location:Bengaluru/Bangalore

Industry Type:BPO/ITES

Role:Associate/Sr. Associate -(Technical)

Functional Area:ITES/BPO/KPO, Customer Service, Ops.

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Desired Candidate Profile

Bachelor Degree, PUC (with one year of international call center experience);
Diploma Courses (post 10+2 with 1 year international call center experience);
Engineering Degree or Post Graduate Degree (with at least 1 year experience in customer care / semi-tech international call center process)
Basics of Computers including Operating Systems, hardware and internet.
Basic PC Hardware / A+ Certification / MCDST Certification 90 days will be added advantageExposure to technical support trouble shooting in international call centers will be an added advantage.

Fresher can also apply !

Job Description

Provide First - level Technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
Escalate problems when unable to resolve customer issues.
Log and sufficiently document all contacts with customers in designated tools.
Identify and provide input on unique or recurring customer problems.
Be a champion of Dell specific tools, Customer Care Procedures. Provide Dell Solution Network feedback at all times.

Keywords :  TSR, TSE, TSO, TSA, Technical Support, Laptop Support, Tech Supp.


If you meet the above mentioned criteria, apply online

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