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Service Desk Executives - Navi Mumbai

JobsCafe.com
Experience:1 - 4 Years

Location:Mumbai, Mumbai Suburbs, Navi Mumbai

Industry Type:IT-Hardware & Networking

Role:Associate/Sr. Associate -(NonTechnical)

Functional Area:ITES/BPO/KPO, Customer Service, Ops.

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Desired Candidate Profile

Position :- Service Desk Executive, Technical Service Desk

Salary Offered - 0.80 to 1.25 lacs pa

Job Location - Mahape, Navi Mumbai

Job Description

CMS is coming up with their own set up of Call Centers with PAN India customers for which we are hiring Service Desk Executives on the payroll of the company.
The details are as follows:

• 75 Seat Centralized call center to serve PAN India customers

• Call Center would be having various technologies like IVR , Voice Logger , EPBAX , Call Recording ,

• Automated call logging Tool having features of Web based , mail Based & SMS based interface

• Daily 2000 Inbound customer service Request ( Incoming Phone calls )

• Daily 7500 outbound follow up calls ( Outgoing calls )

Graduate candidates with the relevant experience of 1 to 4 yrs with the Excellent Communication, Ready to work in Rotational Day Shifts.

Regards,

Venue

Vinaya Kurlekar
CMS Info Systems Pvt. Ltd.
Hybrid House,Ground Floor,Plot No-17,
Road No-23,Technology Park,
Near Seepz Depot,
Andheri (E),

Mumbai-400093

Note: Freshers and Undergraduates do not apply.
 
Keywords :  Service Desk, Service Desk Executives, Technical Service Desk, Call coordinator, Technical call coordinator, Technical Service Desk Executives,Service Desk Coordinator, Service Desk Associate, Technical Associate


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