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Trainer / Sr. Trainer - Domestic Process - Tech Mahindra Noida

JobsCafe.com
Experience:2 - 5 Years

Location:Delhi/NCR

Education:UG - Any Graduate - Any Specialization

PG - Any PG Course - Any Specialization,Post Graduation Not Required

Industry Type:BPO/ITES

Role:Technical/Process Trainer

Functional Area:ITES/BPO/KPO, Customer Service, Ops.

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Desired Candidate Profile
 
Excellent communication, presentation and interpersonal skills
Coaching and mentoring skills
Excellent listening skills
Understanding of product and processes

Tech Mahindra is conducting walk in for the Trainer post at the below mentioned

venue:-

Tech Mahindra Ltd,
A 100, Sector 58, Noida
(Near Sec 58Police Station)

 Date:- 17th March - 19th March
 
Time:- 11:00 AM till 4:00 PM

Candiate please carry following documents while coming for the interview:-
 
2 Passport Photographs
All Educational details
Photo ID proof

TECH MAHINDRA PROVIDES CAB ONLY IN ODD HOURS

CONTACT PERSON:- VASANT SINGH (9999016510)

Currently we are hiring for domestic process, hence candidates having experience in domestic process will be prefered.

We are considering Sr. Executives also who have good communication skills and ready to move in training.

 Kindly mention the reference code as the subject line of your application

Job Description

* Conduct soft skill training for various processes including training of new as well as existing employees
* Handle all issues related to performance, behavior, punctuality and attendance within training
* Conduct performance evaluation within training and give feedback to trainees
* Conduct certification post training in line with parameters defined for the process
* Conduct Job Knowledge Quiz for particular processes.
* Counsel trainees to improve performance during training.
* Handhold the trainees during OJT phase to ensure their smooth transition in operations team.
* Ensure adherence to training processes, training schedule, training timelines and accuracy of training material defined internally as well as by the client.
* Ensure higher training success rate (% of agents successfully trained and certified as per internal as well as client parameters).
* Ensure consistency in executive’s performance during training & OJT phase.
* Ensure minimal attrition within trainings.
* Prepare soft skill training module and regular modification as pre process.

Keywords :  Trainer, Training, process trainer, train, OJT, trainees, Sr. Trainer, Sr. Process Trainer, Domestic process trainer,