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Technical Support Executives (Non-Voice- Chat)

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Job Description

Job Title: Technical Support Executives (Non-Voice- Chat)

Job Location :   Kakkanad, Cochin

Job Type: Contract (6 months), Full Time, Night shift

Job Description:

·         Responsible for answering customer chats regarding technical issues and abide by the prescribed norms

·         Maintains high levels of domain expertise, soft-skills, and chat skills & etiquettes

·         Dispatches escalated issues as appropriate

·         Awareness on key metrics and targets.

·         Consistently deliver quality Technical Support to the customers

Requirements:

·         Any graduate (10+2+3) or Diploma holder with basic knowledge of Hardware, Networking and Operating System.

·         Willingness to work night shifts

·         Typing speed of 25 WPM with 80% accuracy is a mandatory requirement

·         Excellent English written communication skills

·         Must be able to join immediately

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·         Copies of 10th, 12th and Graduation certificates to be produced at the time of interview for verification purpose

Fresher and experienced candidates may apply.

Interested candidates may please forward your resumes to [HIDDEN TEXT]

We have Walkin interviews everyday from Monday to Friday between 10AM-5PM at our M G Road facility at the address below:

Venue

Sutherland Global Services,
Recruitment Facility,
6th Floor, Kandomkulathy Towers
Opp. Maharaja’s College Ground (Next to Chicking)
M. G Road, Ernakulum
Cochin- 682011

Location Cochin / Kochi / Ernakulam

Experience 0 - 2 years

Key Skills hardware, networking and Operating System, typing, excellent English
 
communication CategoryCall Centre, BPO, Customer Service

Role• Fresher• Technical Support Representative (Non- voice)