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Customer Care Executive - Blended Process

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Job Description   

Handling Trouble Tickets in the form of Calls/Online Requisitions/ Emails / Voice Mails. To maintain a high degree of customer service for all support queries and adhere to all service management principles. To take ownership of user problems and be proactive when dealing with user issues. To log all calls on the call logging system.
 
If interested you can walk in for the interview from 29th Mar till 5th April between 12 PM till 3 PM at the below mentioned address:-

Venue

Patni Computer Systems Ltd.
Patni Knowledge Center
Block B, 139 140 & 142, E&F
Noida Special Economic Zone (NSEZ)
Noida UP

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Desired Profile    

Person needs to be Open to work in 24X7 Environment. Should be willing to learn under pressure situations Team Player, high in confidence, Excellent Communication Skills, Blended process only 20% calling

Experience   1 - 2 Years

Industry Type   BPO/ITES

Role   Associate/Sr. Associate -(NonTechnical)

Functional Area    ITES/BPO/KPO, Customer Service, Ops

Education   UG - Any Graduate - Any Specialization

PG - Any PG Course - Any Specialization,Post Graduation Not Required

Location   Delhi/NCR

Keywords   Blended, CCE, Customer Care, Voice, CCO, CCA