Walkin interviews for Voice Based Tech Support JobsCafe.com Job Description Direct Interaction with customers located in the USA/UK over the Phone/ remote connection/chat support as the first face to the customer (Inbound)
Handle troubleshooting queries regarding computers, laptops, operating systems and computer hardware update customers on latest information on the product or service.
Managing and updating customer database based on the troubleshooting performed on the session.
Up-sell appropriate products during the course of the call
Achieve Call Quality requirements as outlined via Call Monitoring Guidelines
Achieve Productivity requirements and performance delivery as outlined via Operation scorecard
Handling/Managing irate customers and directing them as per the refund/chargeback policy as and when requested.
Participate in performance improvement task forces as needed and look at continuously raising the bar for Customer satisfaction.
Demonstrated flexibility and contributions to creating a team environment
Continual enhancement of ones performance
Ensuring customer is advised appropriately, regulations and disclaimers are given as per the process guidelines.
We have Walkin interviews on (30 Mar-2010 only) scheduled for Voice based Technical Support
Experience : 1 -3 years
Job Location : Bangalore
Qualification: Bachelors Degree/Diploma
Time: Between 10:00 AM to 04:00 PM
Date: 30 & 31 March 2010 only
Venue Details:
Infinite Computer Solutions
EPIP Zone, 2nd Phase,
Whitefield, Bangalore - 66
Contact Person: Punit (09342511249)
Find your Love, Get your Life Partner in SimplyMarry - Click here to Register in SimplyMarry Desired Profile Direct Interaction with customers located in the USA/UK over the Phone/ remote connection/chat support as the first face to the customer (Inbound)
Handle troubleshooting queries regarding computers, laptops, operating systems and computer hardware update customers on latest information on the product or service.
Managing and updating customer database based on the troubleshooting performed on the session.
Up-sell appropriate products during the course of the call
Achieve Call Quality requirements as outlined via Call Monitoring Guidelines
Achieve Productivity requirements and performance delivery as outlined via Operation scorecard
Handling/Managing irate customers and directing them as per the refund/chargeback policy as and when requested.
Participate in performance improvement task forces as needed and look at continuously raising the bar for Customer satisfaction.
Demonstrated flexibility and contributions to creating a team environment
Continual enhancement of ones performance
Ensuring customer is advised appropriately, regulations and disclaimers are given as per the process guidelines.
Experience 1 - 3 Years
Industry Type BPO/ITES
Role Associate/Sr. Associate -(Technical)
Functional Area ITES/BPO/KPO, Customer Service, Ops.
Education UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization
Location Bengaluru/Bangalore
Keywords Technical Support
Infinite IT Walkin Mar - 31