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DELL GURGAON HIRING TECHNICAL SUPPORT EXECUTIVES

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Experience:0 - 4 Years

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Location:Gurgaon

Education:UG - Any Graduate - Any Specialization

PG - Any PG Course - Any Specialization,Post Graduation Not Required

Industry Type:BPO/ITES

Role:Associate/Sr. Associate -(Technical)

Functional Area:ITES/BPO/KPO, Customer Service, Ops.

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Desired Candidate Profile

TECHNICAL SUPPORT SPECIALIST FOR DELL - VOICE SUPPORT (CALL CENTER)

Ideal Candidate will be supporting Global customers of Dell in Tech issues.

Tech Support will be primarily on Windows Operating System and Hardware issues in Desktops and Laptops.

Candidates applying for this job should be willing to work in the NIGHT SHIFTS.

SKILLS REQUIRED FOR THE JOB:

1. Excellent Communication Skills in English is a must.

2. Good knowledge in computer Hardware and Windows Operating systems.

3. Candidates with Hardware Certification, MCSE, A+ Certification will find this job as the right job to progress in their career.

Educational Qualification:

• Graduates in any stream. (10+2+3)

• Candidates applying for Dell need to show us the original marks sheets of the education qualification and all work experience documents as proof(attested copies will not be accepted).

• Candidates with Customer Service background interested in Tech support can also apply.

 Walk In -- Monday to Friday between 11 am to 4 pm

Address:

Dell International Services India Private Limited
Sector 43 Vipul Tech Square
Opposite Central Park Condominiums
Gurgaon-122002

Job Description

Provide first-level support on basic operational or maintenance of personal computers and /or peripherals using available tools.

Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.

Escalate problems when unable to resolve customer issues.

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Log and sufficiently document all contacts with customers in designated tools.

Keywords :  TECHNICAL SUPPORT , VOICE PROCESS, CALL CENTRE, LAPTOP SUPPORT, TECHNICAL SUPPORT, VOICE PROCESS, CALL CENTRE, LAPTOP SUPPORT, TSR, TSA, TSE, Tech Support, TECHNICAL SUPPORT SPECIALIST, TECHNICAL SUPPORT ANALYST, TECH SUPPORT