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Customer Support Representatives (Non-Technical voice process)

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Job Description

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Interview date:  Monday to Friday till 30-Jul-10

Venue:

Unisys Global Services - India
135/1, "Purva Premier" Residency Road,
Bangalore 560025,
India.

- Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements.

- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.

- Escalates complex problems to the Remote Support Engineering staff or Field Engineering.

- Typically provides technical support for Internal and External customers.

- Escalates complex problems to higher level of expertise within organization.

- Responsible for providing the first-line of after-sales telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees.

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Key Qualifications:

- Experience 0-3 years (handling calls)

- Education PUC & Above

- Excellent verbal and written communication.

- Willingness and ability to work in shifts (24 x 7).

- Good Knowledge On Operating Systems, Hardware, Networking and MS Applications

- Multitasking and coordination skills

- Team Player.

- Well versed with technology (understanding of networks, monitoring, DBMS, Windows)

- Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)

- Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions

Core Competencies:

- Communication skills - written and verbal

- Ability to work in a pressurized environment and able to deliver against a tight timescale.

- Act Independently and be self motivated

- Excellent Problem Solving and Customer Service Skills

- Drive for results

- Attention to Detail

- Customer Focus

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Location Bangalore

Experience 0 - 3 years

Key Skills "Operating Systems",Hardware,Networking,monitoring, DBMS, Windows

Category Call Centre, BPO, Customer Service

Role • Customer Service Executive (Voice) • Technical Support Representative (Non- voice)