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Customer Care Officer

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Experience:0 - 4 Years

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Location:Gurgaon

Education:UG - Any Graduate - Any Specialization

PG - Post Graduation Not Required

Industry Type:BPO/ITES

Role:Associate/Sr. Associate -(NonTechnical)
Functional Area:ITES/BPO/KPO, Customer Service, Ops.

Desired Candidate Profile

 -Candiate should be a Graduate; (10+2+3)

-Excellent Communication Skills

-Knowledge of basic computer operations.

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-Flexible with rotational shifts and 24/7 work environment.

-Courteous with strong customer service orientation

NOTE:

Interested and eligible candidates can directly Walkin for the interview at following venues between 12 - 3 pm Monday to Friday.

Venues

GURGAON: DLF Atria Jacaranda Marg, DLF City, Phase-II

CONNAUGHT PLACE: 1202, Akashdeep Building, Barakhamba Road (Near Metro Station)

PITAM PURA: Unit # 377, Aggarwal Millennium Plaza- 02, Netaji Subhash Place,
Pitampura, Near Bittoo Tikki Wala, HDFC Bank

Note: Freshers can also apply.

Applicants should carry 2 copies of the resume, 3 passport size photographs and all the original certificates for education and employment at the time of the interview.

PLEASE MENTION SHAILJA(HR) ON THE TOP OF YOUR RESUME.

Job Description

-Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.

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-Listen attentively to customer needs and concerns; demonstrate empathy.

-Clarify customer requirements; probe for and confirm understanding of requirements or problem.

-Meet customer requirements through first contact resolution.

-Confirm customer understanding of the solution and provide additional customer education as needed.

-Prepare complete and accurate work and update customer file.

Keywords :  Customer care officer, Customer Care Executive, Customer Support, CCE,CCO, Customer Care