Customer Support Representatives (Non-Technical Voice Process) JobsCafe.com Job Description Get Min 15% Discount on Best Brands - Mega Sale - Click here to Register Today! -- Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements.
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
- Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
- Typically provides technical support for Internal and External customers.
- Escalates complex problems to higher level of expertise within organization.
- Responsible for providing the first-line of after-sales telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees.
Desired Profile Key Qualifications:
- Experience 0-3 years (handling calls)
- Education PUC & Above
- Excellent verbal and written communication.
- Willingness and ability to work in shifts (24 x 7).
- Good Knowledge On Operating Systems, Hardware, Networking and MS Applications
- Multitasking and coordination skills
- Team Player.
Mega Discount in Mobiles & Computer Accessories - Click here to Register Today! -- Well versed with technology (understanding of networks, monitoring, DBMS, Windows)
- Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
- Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
Core Competencies:
- Communication skills - written and verbal
- Ability to work in a pressurized environment and able to deliver against a tight timescale.
- Act Independently and be self motivated
- Excellent Problem Solving and Customer Service Skills
- Drive for results
- Attention to Detail
- Customer Focus
Find your Love, Get your Life Partner in SimplyMarry - Click here to Register in SimplyMarryExperience 0 - 3 Years
Industry Type IT-Software/ Software Services
Role Telecalling/Telemarketing Exec.
Functional Area ITES/BPO/KPO, Customer Service, Ops.
Location Bengaluru/Bangalore
Keywords Operating Systems, Hardware, Networking, monitoring, DBMS, Windows
If you meet the above mentioned criteria, apply online
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