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Sr Customer Care Officer/Technical support officer


JobsCafe.com
Experience :  0 to 5 yrs.

Job Description

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 -Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.

 -Listen attentively to customer needs and concerns; demonstrate empathy.

 -Clarify customer requirements; probe for and confirm understanding of requirements or problem.

 -Meet customer requirements through first contact resolution.

 -Confirm customer understanding of the solution and provide additional customer education as needed.

 -Prepare complete and accurate work and update customer file.

  Interested Candidates can also directly Walkin along with updated resume & two

passport size photographs at : 

Venue

Convergys India Service,
4th Floor Vipul Agora Next to Sahara Mall Sec 28 Chakarpur MG Road
Gurgoan 

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Industry: BPO, Call Centre, ITeS

Functional Area :  ITES/BPO/KPO, Customer Service, Ops.

Role Category:Voice

Role:Associate/Senior. Associate -(NonTechnical)

Keyskills:Customer care officer, Customer Care Executive, Customer Support, CCE, CCO, Sr. Customer Care, Voice Process, bpo, call center, Senior Technical support, Semitech, Sales, Collection, Recovery,fresher,graduate


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