CareerEnclave.Com - Jobs India

Seller Support Associate

JobsCafe.com
Job Description:

An Amazon. Seller Support Associate is a critical part of Amazon.com’s mission to deliver timely, Accurate and Professional service to Amazon.com sellers.  In a fun and fast-paced environment, this position requires extensive e-mail communication with sellers, utilizing a wide variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions.

 General Summary of responsibilities:

·       Demonstrates clear and polite written and oral communication.

·       Escalates sellers issues appropriately and correctly. Demonstrates timely accurate and professional customer service.

·       Maintains a positive and professional demeanor and portrays the company in a positive light.

·       Demonstrates knowledge and use of departmental resources, policies and procedures.

·       Answers messages in authorized email queues as directed by Workflow and Supervisor.

·       Understands and correctly uses all available tools.

·       Maintains acceptable email handle time, while remaining friendly and informative.

·       Maintains productivity (currently measured in Contacts per Hour –CPH) at or above published standard for skill group.

·       Maintain quality (currently measured in Expressed Dissatisfaction Rate - EDR) at or below published standard for skill group.

·       Logs in on time; logs out not before the end of scheduled shift.

·       Staffs entire phone shift and "aux codes" correctly for all breaks, meals, meetings and events.

·       Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions.

·        Demonstrates appropriate sense of urgency for email response times.

·       All other duties as assigned

 Position Qualifications:

·       Graduate

·       One or more years experience with customer service preferred.

·       Basic computer skills & knowledge of the Internet required

·       Advanced computer skills using a variety of programs highly desired

·       24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work day

Knowledge and Skills

·       Excellent Internet Navigation Skills

·       Basic Typing/Keyboarding skills

·       Proficiency in Microsoft Outlook and working knowledge of MS Office applications

·       Experience working under pressure in a high-volume processing environment and consistently meeting standards for productivity and quality

·       Significant email and online customer service experience preferred.

Venue:

10th Floor, Brigade Gateway, World Trade Center
No,26/1, Dr. Rajkumar Road,
Landmark: Metro (Cash & Carry) and Columbia Asia Hospital
Malleshwaram(W)
Bangalore-560055

Locations Bangalore

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Experience 0 - 2 years

Key Skills Soft Skills, Communication Skills

Function ITES/ BPO/ KPO

Role • Fresher • Customer Service Executive (Voice) • Customer Service Executive (Non-voice)

Category Customer Service/ Call Centre/ BPO