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OPENING for DESKTOP SUPPORT ct ANITHA (HR) 9632690990

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Job Description

Primary Functions/Responsibilities:

-          Do Technical Troubleshooting for Desktop products through voice interactions.

-          Adhere to defined quality norms.

-          Stay updated with latest information on various products and services

-          Report daily output to TL’s.

-          Adhere to productivity and service levels norms.

-          Adhere to guidelines for code of conduct and confidentiality.

-          Performing all KCRPs on the phone system (for voice programs)

-          High level of Customer Satisfaction standards to be maintained. The interactions must be disposed off within the laid down time limits

-          Learn and accept assignments with open cooperative, positive, team-oriented attitude.
-          Actively participate in team meetings

-          Take initiative
                   
Mandatory Skills Required

-          Troubleshooting for basic hardware and networking problems

-          Typing Speed Minimum 30 WPM with 90% accuracy.

-          Demonstrate and practice good telephone etiquettes

-          Good spoken communication skills in English

-          To be able to carry out research and have an analytical bent of mind.


Knowledge Required:

-          Knowledge of Desktop/CPU Products and Services


Desirable Skills required

-          Escalation procedures/protocols

-          Program specific software usage

     Customer Relations and Customer Service Skills

 Preferred Work Experience :

Experience in technical support or fresher with hardware background.

 Educational Qualification Required:

10+2/Graduation in any stream (in computer science preferred)

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Others:

Willingness to work in rotating shifts and on Sundays & Public Holidays.

INTERESTED CANDIDATES PLEASE CONTACT ANITA (9632690990) & WALK IN FOR AN INTERVIEW  BETWEEN 10:30 AM-4PM.

NOTE :PLEASE CARRY A COPY OF THIS MAIL & MEET UP WITH ANITHA
 
VENUE

ADITYA BIRLA MINACS
MILLENIUM TOWERS (NEXT TO CMR IT COLLEGE)
BROOKFIELDS,ITPL ROAD

Locations Bangalore

Experience 0 - 3 years

Key Skills "technical troubleshooting" "technical support", "hardware", "networking"

troubleshooting"

Function Customer Service/ Call Centre/ BPO

Role Technical Support Executive ( voice)

Industry ITES/ BPO/ KPO


If you meet the above mentioned criteria, apply online

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