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BMC Remedy

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Job Description

JD  for BMC REMEDY

• Contribute to all areas of the Global ITSM project, as identified by the ITSM project manager,

Providing insight and expertise on the current working systems and identifying any possible gaps in

The new solution planned to be delivered

• Share guidance around best practice principles with the rest of the development team, to use from a

development & architecture perspective for Remedy 7.5 developments

• Work with the Global Process Owners to transform process based business requirements into

technical based tool requirements

• Undertake development activities on the global ITSM project as required

• Manage the mapping, analysis, cleansing and transition of the current data values from the existing

regional Remedy environments into the new Global ITSM tool

• Ensure all reporting activities that are currently required by the existing regional Remedy

environments are delivered as part of the Global ITSM solution

• Deliver training and awareness (via Train the Trainer sessions) on the new Global ITSM solution as

Required

Existing Remedy Application – Development & Support

• Where needed, provide end user support for the existing regional Remedy environments. This will

include minor bug fixing, application interface modifications, maintenance of end user account and

group profiles, etc.

• Where needed, undertake aspects of development, as identified by the Global ITSM programme

manager, to provide agreed enhancements to the existing regional Remedy environments

• In depth knowledge of IT Service Management - particularly across Incident, Problem, Change and

Configuration Management

• At least 4 years development experience in Remedy AR system version 6.x or 7.x

• At least 4 years development experience in Remedy ITSM applications version 6.x or 7.x

• At least 4 years experience of helping organizations take high level process requirements and

Convert them into detailed functional specifications and system designs

• Development of Atrium CMDB

• Training and certification in Remedy products via the official BMC training courses

• Able to develop a Remedy solution from detailed specifications with minimal supervision

• Must be capable of working in both a windows and UNIX environment

• Knowledge of Oracle and MySQL databases (preferably Oracle)

• Knowledge and understanding of Java and JavaScript

• Experience of working as part of a geographically disperse project team

  Customization and configuration expertise within core Remedy ITSM modules (Incident / Problem /

  Change / Asset) as well as the core AR system

• Detailed understanding of Atrium CMDB 2.x

• Experience of using BMC Service Management Process Model (SMPM)

• Working with Remedy in a Unix environment

• Java Programming & developing using an Eclipse based development environm

Desirable:

• ITIL Version 3 Foundation or ITIL Version 2 Foundation certificates

• Experience of BMC Remedy v7.5

• Fluent French and English language skills

• Experience of working on multiple different ITSM systems

• Previous experience integrating Oracle Financials, HP OV and EMC SMARTS with Remedy

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• Previous experience of migrating data from one ITSM Remedy solution to another

• Experience of creating Use Cases

Locations Mumbai

Experience 4 - 8 years

Key Skills "BMC Remedy"

Function IT

Role Other Software/Hardware/EDP

Industry • IT/ Computers - Hardware

 • IT/ Computers - Software


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