Store Manager JobsCafe.comJob Description ESSENCE OF ROLE- Key Accountabilities
Overall Responsibility:
* Develop and lead a professional retail team of 10 -20 execs to ensure achievement of store revenue targets, operational goals and 100% customer satisfaction.
* Responsible for all functions of the retail store including sales, customer service, inventory, and technical troubleshooting.
Sales :
* Needs to strategize for achieving sales target.
Service :
* Focus on productivity parameters like average wait time, max wait time, interaction time.
* Monitor executive’s interactions with customers.
* Handle customer escalations to ensure all issues & concerns are resolved.
Audits:
* Conduct weekly audits to ensure minimum errors and adherence to process norms.
* To implement best practices and provide coaching and support to subordinates
Team Handling:
* To motivate the staff to achieve their targets and walk the extra mile.
* To plan Team building activities.
Co-ordination:
* To interact with the circle office on matters pertaining to employee welfare, marketing offers.
* To identify the training needs of employees in co-ordination with the circle office and interact for coordinating sales training, product/process refreshers, error management.
Performance assessment:
* To assess the performance of the zone periodically and suggest improvement measures.
* To assess the productivity of the immediate reportees periodically and give feedback.
Training:
* To attend seminars on retail for value adds.
Desired Profile Education : Graduation, MBA Pref
TYPICAL OUTPUTS
* Maintain quality and Customer satisfaction (CSAT) levels.
* Ensure quality sales by maintaining 90 day churn within expected levels.
* To maintain the P&L account of the store and enhance revenue.
FUNCTIONAL SKILLS:
* Clear speech/ diction, Ability to articulate and explain well, Good listening skills.
* Good command on English, Hindi and Marathi.
* Excellent knowledge of systems, products & processes.
* Excellent convincing skills.
* Flair for sales.
* Self-driven.
Your MNC job search ends here. Find your Job now!! - Click here !- * Team handling skills.
* Decision making & conflict management skills.
* Willing to work on weekends and shifts.
Industries preferred
* Hotel industry – banquet department as they manage P&L too.
* Telecom
* Retail.
* Service industry & has had some exposure to front office, sales & P&L.
Experience 3 - 5 Years
Industry Type Telecom, ISP
Role Retail Store Manager
Functional Area Sales, BD
Location Mumbai
Keywords Sales, Customer Service, Customer Satisfaction, Store Manager
If you meet the above mentioned criteria, apply online
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